User privacy and data security are of utmost importance to RosaHub. This policy oversees and outlines the way in which RosaHub collects, uses, maintains and discloses information collected from users of RosaHub's platform, its customers and its suppliers.

By signing up to RosaHub (directly with us or through a third party application, plug-in, extension or integration) you agree and accept these Terms, to the use of personal data and cookie technologies stated on our Cookie Statement.

RosaHub collects information about users either when users provide it themselves, when users have an open account with RosaHub or when RosaHub feels there is a legitimate business interest between the two companies. The information is used to enable RosaHub to run its business and manage the relationship between the user and RosaHub as effectively as possible.

Account Information

Client contact information is used to send transactional communication via email. This includes confirming purchases made, arranging delivery of orders placed, providing customer support, responding to quote requests and product queries. Provided phone numbers are used for this purpose as well.

RosaHub retains account information for as long as the business relationship is active. After a reasonable period of inactivity, RosaHub will delete all personal identifiable information on the account. If not possible, for example in the event of details of an account relating to that of a sole-trader which could reveal personal information, RosaHub would instead anonymise the data.

Website Analytics

RosaHub collects information about the user's computer, phone, tablet, or other devices used to access RosaHub's platform. RosaHub also collect information through the user's device about the operating system, browser type, IP address, URLs of referring/exit pages and other device identifiers. RosaHub uses this data to analyse how people are using the platform and to offer a better service dependant on the device that is being used.

Security & Functionality

RosaHub uses cookies on its website and platform. Cookies are used for functionality purposes only and, unless stated otherwise, are not used for targeting purposes. It is possible to opt-out of cookies by instructing the web browser to do so (please note, however, that some website features on the platform may not be available or functioning properly). When visiting RosaHub's website and/or logging into RosaHub the user's IP address is monitored to avoid suspicious activity.

Marketing

RosaHub uses provided contact information to market products which it believes may be of interest to its customers. RosaHub will retain the information regarding user preferences for a period of two years. If RosaHub does not hear from the user over a period of 2 years, the user's related data will be removed from RosaHub's marketing lists. In the meantime, users can control whether they want to stop receiving these communications by clicking the unsubscribe button at the bottom of any of these emails or simply by emailing unsubscribe@rosahub.com.

Supplementary Data

RosaHub may obtain supplementary data from other publicly available data sources. Examples include linking a LinkedIn profile against the user account, obtaining company information from Chambers of Commerce and/or undertaking a credit check for due diligence. RosaHub uses this information to enrich its own data, to analyze the accuracy of its own data and to ensure RosaHub is offering relevant products to its customers.

Marketing

RosaHub will use the data from provided CV's, cover letters and other data sources to make decisions regarding job applications.

RosaHub does not sell user data to other providers. However, RosaHub does utilise various cloud-based systems which means the storage of user data is not always hosted at RosaHub's main office. Third party checks are in place to ensure data is stored in a GDPR compliant way.

RosaHub uses data hosting providers in the EEA to host the information it collects. All third-party providers are carefully considered and assurances provided that user data remains secure, including verification of widely accepted standards and regulations (for example, ISO27001).

RosaHub enforces strict internal security measures to ensure only the required individuals have access to user data. Combining this with strict password, dual factor authentication and geo-restricted access policies ensures RosaHub keeps user data as secure as possible.

The user data RosaHub collects is the user's own property. Users have a number of rights under the General Data Protection Regulation (GDPR) and The Data Protection Act (DPA). Users have the right to request RosaHub for access to and rectification or erasure of their personal data and the right to restrict processing or object to processing of their data.

Request RosaHub To Stop Using Information

In some cases, users may ask RosaHub to stop accessing, storing, using and otherwise processing their information where the users believes RosaHub does not have the appropriate rights to do so. For example, if the user believes RosaHub has gained personal information about the user which the user has not given consent towards, that user can request RosaHub deletes this information.

Opt-Out Of Communications

Users may opt out of receiving marketing material from RosaHub by using the unsubscribe link within each email or by contacting us at unsubscribe@rosahub.com. Once the user does this, they will no-longer receive any product offers from RosaHub. Even after opting out of marketing emails, the user will still receive transactional emails related to any orders they may have placed.

User Rights

If the user feels that RosaHub has not complied with the requirements of GDPR or the DPA about their personal data, the user has the right to lodge a formal complaint with the relevant authorities.

Privacy Policy Changes

RosaHub is free to change this privacy policy from time to time. Any future changes RosaHub make will always be considered to make sure RosaHub is processing user data fairly, legally and honestly. RosaHub encourage the user to review RosaHub's privacy policy from time to time to stay informed about how RosaHub is processing their information.