At RosaHub, we take authenticity and account protection very seriously. Hence we provide strong support in case of authenticity claims on marketplaces.

Whenever you purchase, you'll receive a RosaHub invoice that includes all details about your order. If needed, we also offer additional documentation to help you prove chain of supply, such as:

• The RosaHub supplier self-billing invoice
• A Chain of Supply Confirmation Letter
• The supplier invoice

Together, this documentation has close to a 100% success rate in challenging authenticity claims.

For more information on our policy regarding invoice documentation, please view our support for 3rd party resellers.

For information on using RosaHub invoices for ungating, please view this article.

RosaHub negotiates on your behalf, so small businesses can enjoy bulk prices usually reserved for large retailers. Buy in bulk without large upfront costs. No contracts. No commitments.

Once your order is paid, the supplier has up to 3 business days to pick, pack, and hand over your items to the courier. You'll receive a tracking link as soon as the order is dispatched. Shipping times may vary slightly depending on the supplier and destination country.

RosaHub provides protected shipping coverage for all orders - free of charge - to keep your goods safe during transit. This coverage includes incidents like damage, delivery to the wrong address, loss in transit, or suspected theft.

Once with the courier, your items should arrive within 5 business days, or you can check this article for more accurate estimates by region.

There are no hidden fees when ordering from RosaHub. For UK buyers, we have taken over customs clearance; so there are no customs fees for EU-UK orders.